On-demand last-mile delivery
Eatsy + Uber Direct: same drivers, none of the commission.
Deliver directly through your app, site, or phone orders using Uber's driver network and live tracking. Pay a fixed fee per delivery while owning the customer relationship entirely—no marketplace taking your data or margins.
Eatsy ⇄ Uber Direct · Native integration
How your order reaches an Uber courier.
Eatsy Orders dispatches your order to Uber Direct, matching it with nearby couriers. Your customers track their delivery in real time and receive a photo upon arrival—just like a standard Uber order.
Order Placed
Customers place a delivery order through your website, custom app, or over the phone.
Courier Assigned
Uber's system automatically assigns the nearest available driver, typically under a minute.
Real-Time Tracking
Customers track the driver's location in real time via SMS or your custom app, featuring Uber's familiar map experience.
Proof of Delivery
Verification via photo and signature upon delivery, backed by integrated refund management.
Where Uber Direct reaches, and where it stops.
Uber Direct runs in two dozen countries, covers roughly a 10 mile radius where it operates, and can schedule a delivery up to 30 days ahead. Uber publishes that 81% of orders are completed in 45 minutes or fewer.
Major US metros and mid-size cities
Same-day on-demand delivery
Median driver ETA: 8 to 12 minutes from order accept.
Scheduled delivery, up to 7 days out
Live driver tracking inside your branded app
Multi-stop / catering over $200
Single-stop is fully supported; consolidated multi-stop is in beta.
Refunds for failed deliveries
Rural areas
Coverage is driver-dependent. For rural restaurants, we recommend in-house delivery.
Cash on delivery
Launch in 3 Days.
Start shipping orders via Uber Direct within 72 hours of onboarding.
Confirm Uber Direct Coverage
15 minEatsy teamWe validate coverage across your delivery zone and verify details before moving forward.
Link your Uber Direct account
1 dayEatsy teamConnect an existing account or let us set up a new one for you through our partner portal—credentials included.
Set up zones and rates
20 minYouDefine your delivery radius, customer shipping fees, and minimum order values. Our default settings fit most restaurants right away.
Run a test order
15 minYouSend a test delivery to a real location to verify dispatch and fulfillment. Once verified, your channel is officially live.
Uber Direct questions
Straight answers, before you book.
How is this different from Uber Eats?
Uber Eats is a marketplace: Uber sells your food on their app and takes 30% commission. Uber Direct is just the delivery rails. You sell on your own channels with commission-free online ordering and pay a flat fee per delivery, typically $7 to $10, for the driver. Same fleet, none of the marketplace toll.
How much does each delivery cost?
Price varies by distance and demand: typically $7 to $10 for a standard 3 to 5 mile delivery in a major metro. You decide what to charge your customer; the difference is your delivery margin.
What if a driver doesn't show up?
Uber Direct's own reliability covers 99%+ of pickups. If a driver no-shows, the system auto-redispatches; if it fails entirely, the order is refunded. You're never on the hook.
Does my restaurant need a special insurance policy?
No. Uber Direct drivers are covered under Uber's own commercial auto policy during dispatch. You don't carry the delivery liability.
Can I use Uber Direct for catering orders?
Single-vehicle catering, one car, one drop, is fully supported. Multi-vehicle catering for larger orders is in beta; ask your account manager.
What if my city doesn't have Uber Direct?
Use Eatsy's in-house delivery instead: your own drivers, on Eatsy's dispatch software. Some restaurants run both, with Uber Direct as overflow during peaks.
Same drivers, none of the commission.
See how the integration works in your stack. 15-minute demo. We speak Spanish too.